Refund policy

At Wellness Era we want you to be satisfied with your purchase.

We have a 7 day return policy, which means you have 7 days from the date you received your goods to contact us for change of mind , missing items or damaged goods. 

For change of mind items, please email us at wellnessera.aus@gmail.com and you will be issued with a store credit for the price of the returned items (not including shipping). The shipping costs for returning the items back to us will be at the customers expense. 

To be eligible for a store credit, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please allow 7 days from when we receive the goods back from you for your credit to be processed. 

Damages and/or missing items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email us at wellnessera.aus@gmail.com explaining what has happened and we'll get back to you. 

Exceptions / non-returnable items 

For hygienic reasons, we can’t accept any returns for food related products, dental care, skincare, hair care and makeup.